Terms and Conditions

By accessing our website www.en.weiunderwear.com the buyer and/or user agrees to be subject to the General Terms and Conditions, along with all other policies and principles of the same, in case of not accepting these terms and conditions, which are mandatory and binding for the buyer and/or user, it is recommended to refrain from using the site and/or the services offered therein.

Product prices:

All the prices of the products offered on www.en.weiunderwear.com include VAT and other taxes that may apply. But they do not include the costs corresponding to the shipping of the products, which are detailed in “SHIPPING” at the time of payment and must be accepted by the buyer. The products offered on www.en.weiunderwear.com could present variations compared to the prices shown in other sales channels. Including our prices in COP.

Payment policies:

WEI S.A.S has a secure connection system for making payments with the payment gateway that encrypts all the users’ banking information. WEI S.A.S will not be responsible for failures in the communications of the banking entities and the damages caused to clients by the mentioned entities. In case of suspicion or verification of the improper use of the payment gateway, including attempted fraud, “hacking” activities, or attempted violation of security systems, WEI S.A.S may initiate the corresponding legal actions. WEI S.A.S does not assume any responsibility if the buyer and/or user does not notify the corresponding financial institutions about the loss, misuse, or theft of the instruments or personal information conferred by them to carry out transactions.

Anti-fraud check:

WEI S.A.S may postpone the purchase for the anti-fraud check. It may also be suspended for a longer time for a more rigorous investigation to avoid fraudulent transactions.

Intellectual property:

WEI S.A.S. has all the rights to the content, design, and layout of the website www.en.weiunderwear.com and, in particular, to the photographs, images, logos, clothing designs, trademarks and trade names included on the website. These rights are protected by the current legislation on intellectual property. The total or partial reproduction of this website is forbidden without the written permission of WEI S.A.S. Similarly, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication, and / or any other action that involves an infringement of the regulations in force in Colombia or the rest of the world regarding intellectual and / or industrial property if not with the prior written authorization of WEI S.A.S WEI S.A.S informs that it does not grant any implicit license or authorization on intellectual and / or industrial property rights or any other right or property related, directly or indirectly, to the contents included on its website. When it comes to the reviews provided by the buyer and/or user to the website www.en.weiunderwear.com, this grants WEI S.A.S. the non-exclusive right, exempt from copyright and / or intellectual property, in a perpetual, irrevocable and totally transferable way to third parties, to use, reproduce, adapt, publish, translate, create derivative services, distribute and display said reviews and comments around the world and on any media.

Responsibility:

WEI S.A.S assumes no liability arising from the access of minors to the contents included in the website, being the responsibility of their parents to exercise adequate control over the activity of children or minors in their care or install any of the tools to control the use of the Internet in order to prevent the sending of personal data without the prior authorization of their parents or guardians. WEI S.A.S. will not be responsible in any case when they occur: Errors or delays in accessing the website by the user and/or buyer when entering their data in the order form, the slowness or impossibility of receiving by users and/or buyers of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, force majeure and any other unforeseeable contingency beyond the good faith of WEI S.A.S. Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that there is no guarantee that the website services are constantly operational. Errors or damages produced to the website due to an inefficient and bad faith use of the service by the user and/or buyer.

Exchange policy:

The buyer may exchange any garment purchased at www.en.weiunderwear.com if they do not like it or change the size, except for the panties *For hygiene purposes, WEI S.A.S does not accept changes or returns of these pieces. To request a change, the buyer must contact our customer service department through the WhatsApp line (+57 3122886162) or the email, info@en.weiunderwear.com reporting their case. These items must be in perfect condition, with the tags and labels still attached and in their original packaging. Changes can be made within 30 calendar days from the date of purchase. Once the customer service department gives a response, the buyer must send the garments to the WEI SAS headquarters (The buyer assumes this shipping cost) while the shipping costs associated with the delivery of the new product will be assumed by WEI SAS , as long as it is a purchase made in Colombia. For international purchases, the buyer must carry the shipping costs associated with the return of the new merchandise. In case of a manufacturing defect, the buyer must notify his case to the WhatsApp line (+57 3122886162) or the email, info@en.weiunderwear.com, and the WEI S.A.S production team will evaluate the case to give the corresponding solution. WEI S.A.S. reserves the right to exchange when the defect is not due to improper use and/or care of the garments. If there is a manufacturing problem, WEI S.A.S will send the same garment again to the buyer. If there is no stock, it will send a new garment depending on the availability of inventory and the taste of the buyer.

Warranty:

The term of the warranty is 60 calendar days from the moment the buyer receives the product. The product will be reviewed by the quality department of WEI S.A.S, which will respond within the next 15 business days following the request. In the event that the garment allows repair, it will be repaired. Otherwise, it will be exchanged for a new one.

Money refund and/or right of withdrawal:

WEI S.A.S. will only make refunds in the following cases:

When the buyer exercises his right of withdrawal. The buyer, within the next five business days of receiving the product, may request the return of their money, per the right of withdrawal:
When a product purchased on www.en.weiunderwear.com is not available for delivery due to an inventory error on behalf of WEI S.A.S.

If the Customer desires a refund, a refund will be issued equal to the value of the returned products. There will be no refund of shipping costs, and the buyer will assume the shipping costs associated with the return of the garments. The refund of money will be made to the customer’s bank account regardless of the payment method that the customer used to make his purchase. The deadline for the client to receive their money back is 30 calendar days. To carry out this procedure, the buyer must contact the WhatsApp line (+57 3122886162) or the email info@en.weiunderwear.com.

Data protection and information management policy:

By accepting the legal terms and conditions, the user and/or buyer authorizes in a prior, express and informed manner to WEI S.A.S, to utilize and store their personal data in order to create an efficient communication and that this information can be treated according to what is expressed in Law 1581 of 2012 and the Regulatory Decrees, so as to receive information about the products, offers, promotions, launches and alliances offered by WEI S.A.S. WEI S.A.S. will protect the data provided by its customers in accordance with the regulatory rules of the right to HABEAS DATA, ensuring that the personal information that the user and / or buyer sends has the necessary security. The information provided by buyers will not be disclosed to third parties, unless it must be divulged in compliance with a court order or legal requirements. It is the responsibility of each user to provide the correct personal information, as well as to update their information whenever needed. The user and/or buyer may exercise the right to know or delete their data by filling out the authorization or claim form for the processing of personal data and sending it to info@en.weiunderwear.com. These terms and conditions are subject to change at any time, with no prior notice, and unilaterally by WEI S.A.S., and from the date of modification of these terms and conditions, all transactions entered into between users and WEI S.A.S. will be governed by the modified document. WEI S.A.S. reserves the right to make changes at any time to the website, the terms and conditions of use of the site, privacy policies and legal notices